Returns & Exchanges
At The Lab Co., we stand behind our formulas and offer a 30-day satisfaction guarantee on all beauty and skincare purchases. If a product isn't the right fit for your skin, we are happy to assist with a return or exchange to find your perfect match.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Safely pack the items in their original packaging, ensuring the product is at least 50% full to qualify for a refund.
Ship It Back
Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our lab team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing