Frequently Asked Questions
Everything you need to know about our science-backed beauty essentials.
Are The Lab Co. products cruelty-free and vegan?
Yes, all of our products are 100% cruelty-free and formulated without any animal-derived ingredients. We believe in ethical beauty without compromise.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Are your formulations safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our science-backed beauty range to more countries soon.